The practice of customer service has had a long journey. It has been existing for as early as 1876 when the first telephone was created.
Since then, keys to great customer service has grown, evolved, and in one way or another even standardized customer service skills. How to improve customer service in the workplace, however, will vary depending on who you ask.
There are three key areas in Consumer Relations Management (CRM) where you can practice good customer service:...
Around 95% of the world are visual or auditory learners, and this is one of the reasons video marketing is deemed to cause the most consumer internet traffic at 82% by 2021. On the surface, video marketing seems to be as easy as 1-2-3, but it takes more than the usual shoot-and-show to create business videos that will go viral and increase coverage of your business. Rather than spending so much time on planning, producing, editing, and marketing a video, however, businesses these days make full use of outsourced video marketing services in order for the business core team to focus on more productive processes.
Pylon Online Solutions held its first Christmas party on December 15, 2018.
The festive event, spearheaded by Pylon's Pillars led by the CEO himself, Othelo Adiong, was attended by the various teams of Pylon.
The party was a whirlwind of games and presentations from various groups that encouraged both teamwork and inter-team appreciation.
Despite the recent economic improvement, a lot of brands are still facing bankruptcy today. You may assume that increased demand equals increased revenue, but it isn’t always the case.
These brands have become counterproductive due to increased workloads and limited budget, leading to their ultimate demise.
To avoid meeting the same fate, many brands are now opting for BPO (Business Process Outsourcing) services from third-party contractors.
Many businesses have enjoyed the benefits of BPO services while saving on resources, and you now can, too!
You might wonder, what is BPO? and how does it work, exactly?
The Philippines has a global market share of 16-20% according to the Contact Center of Association of the Philippines (CCAP), making it the world’s top Outsource Service Provider for businesses and entrepreneurs.
Among the 850 BPO companies in the Philippines, 63 are in Mindanao. With the first Philippines Digital Careers Expo Mindanao-leg launched in Iligan City last October 2018, companies are invited to outsource services in the Northern Mindanao Cagayan-Iligan Economic corridor.
Did you know that 33% of the customers who access a company’s social media site utilize it for social marketing? Additionally, 71% of consumers purchase within a week of exposure and acquiring a desire for the product.
It is thus only normal for more and more businesses -- including yours -- to consider utilize digital marketing team from the Philippines to increase coverage since a lot of these companies outsource BPO companies from there.
Sometimes, a series of mishaps and strange twists and turns in one’s life can lead to something profound -- like getting swung back into the road once forgotten.
Such was the case of Othelo Adiong, CEO and co-founder of Pylon Global Online Solutions. Raised in a family of traditional business people, Othelo once dreamed of forming a BPO company in Iligan City but had to give it up in order to run their family’s tire and auto repair business.